Help Center

Shipping & Handling


Does Pioneer Store Ship internationally?

When is my order shipped?

I don’t like my item, can I return it?

How will I know if my order is confirmed?

How can I track the status of my order?

Why have I not received my item(s)?

What time are deliveries usually made?

I messed up my delivery address, what do I do?

Change of address after receiving confirmation of shipping

Will you refund me the shipping costs?

What is your refund policy?

How long does refunds take?

I still have yet to receive my refund?

What do I do if I have received a damaged item?

Can I return a damaged item?

Why do you have some items for free?

How Can I Contact You?

Payment Gateways


What Type of Payment Does Pioneer Retail Store accept?

What about my billing address?

General Questions


How can I stay updated?