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About us

Our Story

Welcome to Pioneer Retail Store - Australian Exclusive Online Shop: Something Fresh, Something Fun, Something Quirky, Something Cool.

Our mission:
Here at pioneer retail our promises are our cornerstone. We promise to offer you a variety of the finest products in the market with the best prices. Our selection consists of daily necessities for moms, kids and even smart gadgets for everyone. Your pet can even indulge in some of our products that are tailored for animals. We cater for all ages as we try to achieve a wholesome environment. Our aim is to surpass the wants of our customers and fulfil their requirements beyond expectation. We continuously achieve this through the power of reliable suppliers and keeping up with the latest trends. We also pledge that our customers are our no.1 priority, and that’s why we excel in dealing with customers so they feel just as important as they are to us. We believe that a close customer-relation is vital in order to persistently meet their needs. For further convenience, we offer worldwide shipping (Australia wide - Free shipping) so no one has to miss out on our great deals. Our future is foreseen dominating a global market and being the face of the best customer-relation organisation.

Pioneer VIP Member Charlotte, Melbourne VIC Review:

Had our first shopping experience here and it was GREAT! Not only did they give us a discount for the Easter Holiday but they did everything they could to get us our Video Doorbell delivered to Melbourne as soon as possible despite the long holiday weekend.
I can't say enough good things about their customer service. Their whole team were also delightful and an absolute pleasure to deal with.
We'd total go back for our next purchase.

Our Start Up Story:
Now for a little background on how we came this far over the past years. It all started with a young entrepreneur with hopes and dreams to start his own business but lacked the investments. After months of hard work and finesse, this young entrepreneur was able to scrape together enough capital to begin the life-long journey as a businessman. He started a small business in Auckland that served only a handful of customers with a slim array of products to offer. He had to be the CEO, the salesman, the janitor and the manager all by himself since he barely had enough to pay employees. By facing the everyday struggles of a single-handedly run business, this entrepreneur became demotivated and considered shutting down. But as luck had it, he began to make sales and the simple joy in the customer's’ faces is what fueled his passion for selling. His business soon grew and he expanded his array of products to steal more of the market shares and create a company now known as Pioneer Retail. As a small business, Pioneer Retail knew the value and significance of customer service. So, we made a promise to ourselves that if we succeed to meet our goals, we will never let the growth tamper our quality service because we value our customers far too much. Our distinctive competency was always the great customer service and affordable prices and soon enough we became a threat to other large companies. We thought, why stop there? With globalization on the rise, we too can satisfy customers beyond borders and become known all over the world. So began the voyage into a globalized company that now deals with millions of customers worldwide.

Our vision is to keep growing and bettering ourselves through feedback and thorough research to always keep our customers happy.

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